Refund policy

Return and Refund Policy

All items from Squares are made to order specifically for you. Because of this, we're unable to accept returns or exchanges for reasons like incorrect size selection, change of mind, or personal preference.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us at wearsquares1@gmail.com within 7 days of delivery with your order number and a photo of the issue. We'll happily arrange a free replacement or a full refund.

Lost or delayed orders
If your order hasn't arrived within 20 business days of the estimated delivery window, please reach out to us at wearsquares1@gmail.com and we'll help track it down or arrange a resolution.

How to request a refund or replacement
Email wearsquares1@gmail.com with your order number, a description of the issue, and a photo (if applicable). We aim to respond within 2 business days.

Order cancellations
Because production begins shortly after an order is placed, we can only accept cancellation requests within 24 hours of purchase. After that, your item will already be in production and cannot be cancelled.